IT Service Management Professional
(ITIL® 4)

The IT Service Management Professional course by Lumify Learn is designed to equip you with a comprehensive understanding of IT service management.

Delivered across three months, through 100% online learning, you’ll gain the skills to manage tech-enabled products and services efficiently.

This course includes the IT Infrastructure Library® (ITIL®) 4 Foundation certification, the globally recognized approach to IT service management.

You’ll learn how to create, deliver, and operate IT services effectively, enhancing your employment prospects in the modern digital landscape. Additionally, the course includes a module on ServiceNow, a powerful platform for IT service management, further boosting your skillset.

In this course, you will:

• Gain an overview of Service Management and an introduction to ITIL® (Information Technology Infrastructure Library).
• Learn about the mentality and culture of service, the service economy, and your role in the Service Value Chain.
• Understand the holistic approach to creating value with customers and stakeholders through products and services.
• Study the guiding principles of ITIL® 4 and the four dimensions of Service Management.
• Explore key concepts from Lean, Agile, and DevOps to deliver business value.
• Develop skills in ServiceNow, a cloud computing platform used for managing IT services, customer service, and other business operations.

ITIL® 4 Foundation

The IT Service Management Professional course is made up of the ITIL® 4 Foundation certification, provided through PeopleCert. The course is comprised of the topics outlined below:

• Overview of Service Management and the introduction to ITIL® (Information Technology Infrastructure Library).
• Introduction to the mentality and culture of how to serve the clients, and the service economy and understand your role in the Service Value Chain.
• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.
• The guiding principles of ITIL® 4.
• The four dimensions of Service Management.
• Key concepts from Lean, Agile, and DevOps, and why these are important to deliver business value.

ServiceNow Module

ServiceNow is a cloud computing platform that offers a range of tools and applications for managing IT services, customer service, and other business operations. It is a single platform that can be used to automate and streamline workflows, improve customer satisfaction, and reduce costs.

ServiceNow is used by a wide range of organizations, including Fortune 500 companies, government agencies, and small businesses.

ServiceNow skills go hand in hand with ITIL knowledge and it’s an excellent addition for the ITIL4 certificate.

Important Note:
Lumify Learn courses are 100% online. However, courses may include Group Sessions and Support Classes. These sessions are delivered during AEST and form an important part of your course.

Graduates of the IT Service Management Professional course can pursue various career opportunities, including:

• IT Support Technician: Handle daily IT support tasks, resolve technical issues, and assist users with IT-related queries.
• ICT Support Officer: Provide technical support and assistance, manage IT systems, and ensure smooth operation of IT services.
• ICT Project Manager: Oversee IT projects, coordinate teams, manage budgets, and ensure successful project delivery.

No prerequisites are required for this course. Whether you are new to the industry or looking to enhance your IT skills, you can join with a willingness to learn.

However, students should be 17 years or older and have adequate language, literacy and numeracy skills to complete the course.

Lumify Learn holds regular induction and online orientation sessions, plus rolling starts for workshops and tutorials, so you can start learning when it suits you.

Ready to get started? Enquire now for more information and eligibility requirements.

Two payment options are available. Students can pay full fees upfront and receive 10% discount or can opt to pay monthly.

• Course Fees: $2,499
• Pay upfront: $2,249. 10% discount - a saving of $249.90.
• Pay monthly: 24 x $104.13 per month. Paid at the start of each month.

Talk to an Enrolment Advisor to learn more on payment options.

All fees are in Australian Dollars.

Lumify Learn is a Registered Training Organisation (RTO no.45994) based in Australia, specialising in self-paced, vendor-certified, and nationally accredited IT training. Their online courses are accessible from anywhere, allowing students worldwide to begin their journey in IT.

They offer a range of programs, including Bootcamps, Certificates, and Diplomas, covering key areas such as cyber security, networking, web development, cloud computing, and digital marketing. The curriculum is designed to provide practical skills that are valuable across various industries. Students learn critical thinking, problem-solving, effective communication, and customer service.

At Lumify Learn, the focus is on hands-on training that makes students proficient in configuring, securing, and testing networks and servers, as well as in systems administration support, maintenance, and troubleshooting. Their courses are built to ensure students are job-ready with recognized qualifications.

Lumify Learn collaborates with leading tech brands to offer globally recognised, vendor-certified IT bootcamps. Their flexible study options and real-world learning experiences, help bridge the gap between education and employment, ensuring students are well-prepared for successful IT careers.